Engaging with stakeholders

It is through engagement with our diverse group of stakeholders that we identify issues of material importance. We engage with our stakeholders in a variety of ways. Through those actions, we provide assurance that we are meeting the standards we have targeted.

Stakeholder group Why we engage How we engage How we engage
Project affected communities (PACs) We respect the communities that reside in the areas in which we operate and understand that positive relationships with our project affected communities (PACs) help us retain our social licence to operate.

We strive to create value for our PACs while demonstrating respect for the traditions and cultures of the communities in which we operate.

A community liaison officer (CLO) from Letšeng regularly visits and engages with local communities, government officials and community leaders. The CLO remains involved with our community projects, adjusting his level of involvement based on the maturity of the project.

Furthermore, community representatives sit on the Letšeng CSI Sub-Committee of the Board, which meets once a quarter, to ensure community matters have a platform to be heard and addressed.

Both operations appoint independent entities once every three years to conduct a comprehensive needs analysis in consultation with communities. This enables Gem Diamonds to better understand the material issues in these communities, and appropriately allocate funding to projects.

The feedback we receive from our engagement with our PACs is carefully considered in setting our CSI strategy and taken into consideration in our decision-making processes. We endeavour to respond to the views and comments we receive quickly and appropriately. We have appointed suitably qualified and trained staff to continue the transparent communication lines between the operations and their respective PACs.

For more information on how we create value for our PACs, see our social section .

Employees Our employees are the heart of our business. To attract and retain top talent it is important that we understand and address their needs.

We engage with our staff informally on a daily basis. One example is our behaviour-based campaign that encourages employees to approach any individual to discuss important matters.

Visible felt leadership visits are also used as a means of engagement with employees. Line management visits one site per week. During these visits, management engages with employees at their place of work. These visits provide an opportunity for workers to express their concerns to the management team.

In a more formal capacity, we use our toolbox talks and other employee engagement forums to encourage open engagement. All issues raised are communicated to management through human resource officers or health and safety representatives.

Through this continual engagement, we ensure that our employees feel heard and that any legitimate concern can be addressed. This supports a culture where individuals feel that they are valued, thus adding to job satisfaction and the creation of a high-performance culture.

See our employees section for our approach to employee matters during 2016.

Governments Positive relationships with host country governments are vital in securing licences to mine.

We engage with our host country governments on a regular basis through:

  • working with local government and community leaders; and
  • consulting with government departments on various elements of the business, ranging from local procurement to community projects.
Through ongoing engagement, we are better placed to align with our host countries’ goals and, therefore, ensure ongoing positive relations with this important stakeholder group.
Our clients Our clients consist of diamonteers and other high-end buyers of rough and polished diamonds. Our clients are an important part of our value chain, and we need to understand their needs and views to better market our brand and products to meet these requirements.

Engagement starts at the very beginning of our relationships with our clients. All Gem Diamonds’ clients undergo a screening process and trade with us is by invitation only.

During the screening process, potential clients are vetted using internal anti-money laundering protocols and ‘know your client’ reviews to ensure compliance with regulatory requirements.

Thereafter, we continue to engage with our clients through one-on-one engagement, website communication and press releases.

It is essential that we attract the right clients and to do so, part of our client engagement is the way we position our brand.

Continuous interaction with our clients provides us with personalised feedback, which allows us to respond to their needs, suggestions and recommendations and ensure recurring business for the Group.

See our governance and ethics section for information on our approach to client relationships.

Providers of capital Providers of capital are key to our business process, enabling us to fund our business growth. Our providers of capital include a variety of investors and funders. Understanding their diverse needs is essential in order for us to obtain the capital we require. We engage with our funders through one-on-one engagement, website communication and press releases. Our Annual Reports, our Sustainable Development Reports, as well as our Annual General Meeting are all ways to engage regularly with our providers of capital. Through our ongoing relationships with our providers of capital, we can grow our business while they are given the opportunity to generate a sustainable financial return on their investment.